Frequently Asked Questions
You can return your
order for a full refund or exchange (excluding freight), on the basis of
merchandise being sent back within 30 days of the purchase date, including an
original Gabiano Tax Invoice, merchandise in original condition, packaging and
tags. Please see more details here.
Yes, we can deliver to the EU. However, orders shipped outside the UK may be subject to customs charges, which are outside of our control and are your responsibility to pay.
Yes we do! Send in
photos of your outfit (or cotton/material
samples),
and our team will send through a range of suggestions to bring it all together!
Gabiano Phone Number for messaging is 07388 251010
Gabiano will dispatch your order within 2-3 working days, but normally quicker! Please do email concierge.euk@gabiano.com if your order is urgent, to ensure you aren't disappointed.
• Firstly, please make sure you are entering your gift card without any spaces between any of the numbers.
• Secondly, if your gift card number has zeros at the start, try entering it without these.
If problems still persist, you can write in the notes section at the checkout, \"Please Apply Gift Card\" along with the gift card number, and we will apply it before we process payment if we can see that it is still valid.
If you are unsure if your gift card is still valid, or the amount remaining, please contact us at concierge.euk@gabiano.com with the gift card number and we can check for you.
As soon as orders are processed through our system, the bank pends the entire order amount. When we authorize and invoice your order we only authorize the remaining amount after your gift card has been applied. Until the purchase completely settles, your bank will continue to show the pending full amount, however once settled you will see that only the remaining amount after the gift card has been applied is charged to your card. This can take a few days depending on which bank you are with.